Bridging the Generational Divide in Client Relations
Julia Hayhoe and Richard S. Cohen
As the world changes, so do the ways in which successive generations work. Regional and world events, economic depressions or prosperity, the advent of pervasive technology and other factors have had a profound impact in shaping how each generation matures into adulthood. Combine this with differences between individual personalities and a source of unexpected conflict results between lawyer and client.
Conflict between generations has been a fact of life for thousands of years—at least since the 8th century BC, when the Greek poet Hesiod wrote: “I see no hope for the future of our people if they are dependent on the frivolous youth of today, for certainly all youth are reckless beyond words … and exceedingly impatient.” In Hesiod’s time, however, it was easier—there were only two generations to worry about.